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40 lines
1.8 KiB
Markdown
40 lines
1.8 KiB
Markdown
---
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sidebar_label: Office License Is Not Genuine
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---
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# 'Get genuine Office' banner
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------------------------------------------------------------------------
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## Why does the banner appear?
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Here are the possible reasons:
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- Office Click-to-Run builds (since February 2021) that are activated with KMS check for the existence of a KMS server name in the registry. If the KMS server is not present, a banner is shown in Office programs notifying that "Office isn't licensed properly."
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- If 32-bit Office is installed on 64-bit Windows, Office checks for the KMS server existence in the corresponding WOW6432Node registry key as well.
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- Office also detects if the registered KMS server is on its blacklist. The following three adddresses are known to be blacklisted:
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`km-s8.MSG-uides.com` `km-s9.MSG-uides.com` `0.0.0.0` (Without hyphens)
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The first two are public KMS servers, and the last one is not a real IP.
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- The checks above are not performed if the Volume version of Office is properly installed using the PerpetualVL2019 or PerpetualVL2021 channel.
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However, Microsoft has not yet updated these checks for the release of the PerpetualVL2024 channel. As a result, if any of the above conditions are met, Office will show a banner even to genuine customers.
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------------------------------------------------------------------------
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## Solution
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- Use [MAS](intro.md) to activate Office.
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:::info
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A similar banner may appear if you are not properly logged into Office with your Microsoft account. You will need to go to the **Account** tab in Office and either resolve the issue or sign out of your account.
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:::
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------------------------------------------------------------------------
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## Additional help
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- See [here](troubleshoot.md).
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